1. Information We Collect

We collect several types of information to provide and improve our services:

a. Personal Information

• Full name
• Email address
• Phone number
• Date of birth
• Academic history and qualifications
• Personal statement or supporting documents

b. Usage Data

• IP address
• Browser type and version
• Pages visited and time spent
• Referring URL
• Device information

c. Chatbot Interactions

Our AI chatbot may collect and store:

• Questions you ask
• Answers provided
• Application preferences
• Feedback you submit

Note: Conversations with the chatbot may be reviewed for training and quality purposes.

2. How We Use Your Information

• Facilitate course applications to educational institutions
• Provide personalized guidance through our chatbot
• Improve the quality of our services and AI models
• Respond to inquiries and support requests
• Send updates, confirmations, or administrative messages
• Comply with legal obligations

3. How We Share Your Information

• With educational institutions you choose to apply to
• With trusted service providers that help us operate the website
• When required by law, regulation, or legal process
• In connection with a merger, sale, or reorganization of our business (with notice)

We do not sell your personal information to third parties.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Measure site traffic and performance
• Improve user experience

You can manage cookie settings through your browser.

5. Data Security

We implement technical and organizational safeguards to protect your personal data. However, no system is 100% secure. Please use strong passwords and do not share your login credentials.

6. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes and enforce agreements

You may request deletion of your data at any time (see Section 9).

7. Children’s Privacy

Universite is not intended for use by individuals under the age of 16. If we become aware that we have collected personal information from a child under 16, we will delete it.

8. International Data Transfers

If you are located outside the country where our servers are located, please be aware that your information may be transferred to, stored, and processed in a different country.

9. Your Rights and Choices

You may have the right to:

• Access the personal data we hold about you
• Request correction or deletion
• Object to processing or request restriction
• Withdraw consent (where applicable)
• Export your data in a machine-readable format

To exercise these rights, contact us at: support@universite.co.za

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes via email or a notice on the site.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:
Universite Privacy Team
Email: support@universite.co.za